Privacy Policy

1. Introduction

www.bet888 ("we," "us," "our," or "the Platform") operates the online gaming website accessible at wwwbet888.org. We are committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with our platform, particularly our valued Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and beyond.

This Privacy Policy ("Policy") describes how www.bet888 collects, uses, stores, discloses, and safeguards your personal information in connection with your use of our website and services. It applies to all registered players, prospective players, and visitors to the www.bet888 platform.

This Policy is incorporated by reference into our Terms & Conditions. By accessing the www.bet888 website or creating an account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform immediately.

2. Data Controller

For the purposes of applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, www.bet888 acts as the Personal Information Controller (PIC) in respect of the personal data it collects from users of the platform.

As the Personal Information Controller, www.bet888 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with the Data Privacy Act of 2012 and all other applicable Philippine laws and regulations.

Where www.bet888 engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and customer support platforms — those third parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with www.bet888's instructions and applicable law.

3. Personal Data We Collect

www.bet888 collects the following categories of personal data from players and visitors:

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify the 21+ age requirement);
• Gender (optional, for personalization purposes);
• Nationality and country of residence;
• Government-issued ID number (e.g., PhilSys National ID, passport, driver's license).

3.2 Contact Data

• Email address;
• Philippine mobile number;
• Residential address (barangay, city/municipality, province, ZIP code).

3.3 Financial & Payment Data

• GCash or PayMaya account details (registered name and mobile number);
• Bank account details for bank transfer transactions (account name, account number, bank name);
• Debit card details (card number, expiry date — stored in tokenized form only);
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment methods;
• Account balance and bonus wallet balance.

3.4 Gaming & Activity Data

• Game history, including games played, bet amounts, win/loss records, and session durations;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status);
• Customer support interaction records, including chat transcripts and email correspondence.

3.5 Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type and version;
• Unique device identifiers;
• Pages visited, time spent on pages, and navigation paths within the www.bet888 website;
• Referring website or source (how you arrived at the www.bet888 platform).

3.6 KYC & Verification Documents

• Copies of government-issued photo identification documents;
• Proof of address documents (utility bills, bank statements, barangay certificates);
• Selfie photographs submitted for identity verification purposes;
• Source of funds documentation, where required by anti-money laundering regulations.

4. How We Collect Your Data

www.bet888 collects your personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion;
• Automatically: Through cookies, web beacons, and similar tracking technologies when you visit and interact with the www.bet888 website (see Section 9 for details);
• From third parties: From KYC verification providers, payment processors, fraud prevention services, and, where applicable, publicly available sources such as government databases used for identity verification;
• From your device: Technical data such as IP address, device identifiers, and browser information is collected automatically when you access the platform.

5. Purpose & Legal Basis for Processing

www.bet888 processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:

Where www.bet888 relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

www.bet888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the www.bet888 platform, including:

• Payment processors (GCash, PayMaya, and Philippine banking partners) for processing deposits and withdrawals;
• KYC and identity verification providers for age and identity checks;
• Fraud detection and anti-money laundering screening services;
• Customer support platform providers;
• Cloud hosting and data storage providers;
• Game software providers (who may receive anonymized or pseudonymized gaming data).

All service providers are contractually required to process your data only in accordance with www.bet888's instructions and applicable Philippine data protection law.

6.2 Regulatory & Law Enforcement Authorities

www.bet888 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of www.bet888, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance.

7. Data Retention

www.bet888 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with PAGCOR requirements and the Anti-Money Laundering Act;
• Financial and transaction data: Retained for a minimum of five (5) years from the date of each transaction, as required by the AMLC;
• KYC documents: Retained for a minimum of five (5) years after account closure or the last transaction, whichever is later;
• Gaming and activity data: Retained for three (3) years from the date of the activity, unless a longer period is required for dispute resolution or regulatory purposes;
• Customer support records: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, www.bet888 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8. Security Measures

www.bet888 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the www.bet888 servers;
• Encryption at rest for sensitive data stored in our databases, including financial and KYC data;
• Tokenization of payment card details — raw card numbers are never stored on www.bet888 servers;
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their role;
• Multi-factor authentication for internal systems and administrative access;
• Regular security audits and penetration testing conducted by independent third-party security firms;
• Intrusion detection and prevention systems monitoring for unauthorized access attempts in real time;
• Staff training on data protection obligations and secure data handling practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, www.bet888 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

9. Cookies & Tracking Technologies

www.bet888 uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit a website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that prevent fraudulent use. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits, and display preferences to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the www.bet888 platform — which pages are visited most, where players encounter difficulties, and how we can improve the overall experience. Data collected is aggregated and anonymized.
• Security Cookies: Used for fraud detection, bot prevention, and to verify that you are a legitimate human user accessing the platform.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the www.bet888 platform — in particular, disabling strictly necessary cookies will prevent you from logging in or using core platform features.

For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by www.bet888:

• Right to be Informed: You have the right to be informed about how your personal data is collected and processed — which is the purpose of this Policy.
• Right to Access: You may request a copy of the personal data www.bet888 holds about you at any time.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: If you believe www.bet888 has violated your data privacy rights, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 15. We will respond to all verified requests within fifteen (15) business days.

11. Minors & Age Policy

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to www.bet888, please contact us immediately at the details provided in Section 15 so that we can take prompt action.

www.bet888 uses age verification technology and KYC procedures to enforce the 21+ requirement. We take our obligations in this regard seriously and cooperate fully with PAGCOR and other relevant authorities on age verification compliance.

12. Cross-Border Data Transfers

Some of the third-party service providers engaged by www.bet888 — including cloud hosting providers, KYC verification platforms, and game software providers — may process your personal data outside of the Republic of the Philippines. Where such cross-border transfers occur, www.bet888 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law;
• Transfers only to countries or organizations that have been assessed as providing an adequate level of data protection;
• Compliance with the cross-border transfer requirements of the Data Privacy Act of 2012 and NPC regulations.

You may request information about the specific safeguards in place for any cross-border transfer of your personal data by contacting our Data Protection Officer.

13. Third-Party Services & Links

The www.bet888 platform may reference or integrate with third-party services such as payment gateways (GCash, PayMaya, Philippine banks) and game software providers. These third parties operate under their own privacy policies, which are independent of this Policy.

www.bet888 is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the www.bet888 platform.

www.bet888 does not include links to external third-party websites on the platform beyond those necessary for payment processing and game delivery.

14. Changes to This Privacy Policy

www.bet888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email and/or through a prominent notice on the www.bet888 platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the www.bet888 platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the platform and may request account closure.

We encourage you to review this Policy periodically to stay informed about how www.bet888 protects your personal data.

15. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by www.bet888, please contact our designated Data Protection Officer (DPO):

• Live Chat: Available 24/7 through the www.bet888 website
• Email: [email protected]

We will acknowledge all data privacy requests within three (3) business days and aim to resolve them within fifteen (15) business days. For complex requests, we may require up to thirty (30) days and will inform you of any extension.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.